Director of Programs and Enrichment (Full-time, Exempt)
Administrative oversight of the Programs and Enrichment Department. Responsible for providing leadership and strategic direction in developing and implementing innovative, high-quality educational programs, classes, and activities including personal and professional enrichment, career enhancement, health and fitness, and special offerings that meet the needs of the community and are in line with the budgeted goals and mission of the organization.
- Responsible for the following functions relative to educational programming:
- Determines community interests and needs and plans educational programs accordingly.
- Plans the overall scheduling of class terms and production schedules.
- Schedules dates, times and sets fees for classes.
- Prepares and oversees the development of the program catalog for quarterly print production.
- Plans and organizes mailings and other site distributions of catalogs.
- Analyzes programs and expenses relative to revenue, cost and community interest and impact.
- Oversees student registration and data base operations.
- Researches, plans, budgets, and implements additional special programming and events based upon community interest and resources available.
- Develops and monitors annual Program Department budget.
- Analyzes monthly financial results and adjusts forecast accordingly.
- Reviews, assesses, and monitors student database management systems for current and future success.
- Ensures staff is properly trained and procedures in place for student database management.
- Evaluates effectiveness of programs offered consistent with the mission of The Community House.
- Oversees special programs including the 21st Century Leaders, Park Art, Master Class, and the Sarah Smith Youth Theater.
- Keeps abreast of other programs offered in the area and assures competitiveness within the field.
- Oversees the administration of program instructor (Independent Contractor) agreements.
- Responsible for providing and ensuring that all department employees and contract staff meet The Community House standards, quality and level of customer service.
- Acts as outside TCH Program Ambassador to community, civic and business organizations.
- Develops promotional material for programs/classes.
- Oversees special program/class flyers, tickets and other print materials for programs.
- Undergraduate Degree. Graduate Degree a plus.
- Team player.
- Non-profit experience desired.
- Excellent oral and written communication skills.
- Solid telephone and interpersonal skills.
- Strong community relations and networking skills.
- Ability to market the services of The Community House.
- Basic financial background with the ability to create and manage department budget.
- Excellent organization and planning skills.
- Ability to research and gather news and current trends on daily basis.
- Strong project management and analytical skills.
- Ability to work under pressure and meet required deadlines.
- Ability to handle numerous events simultaneously while maintaining a pleasant receptive demeanor.
- Computer experience with working knowledge of Word, Excel and Outlook.
- Must have keen knowledge of student database management systems, software and options.
- Ability to learn internal software programs.
- Strong analytical skills.
- Ability to define problems, gather relevant facts, and recommend appropriate solutions.
- Strong customer relations and conflict resolution skills.
Senior Director, Event Sales (Full-time, Exempt)
This position has overall responsibility and accountability for proactively soliciting and handling sales opportunities and implementing effective sales and marketing strategies to maximize the generation of sales and revenue. Responsibilities include managing the Event Sales Department, implementing the marketing plan, and managing all aspects of the Department’s financial performance.
Responsibilities: Participates in the development and execution of sales and marketing plans and strategies in order to meet organization objectives and operation goals. Plans, manages, and evaluates all financial aspects of the sales and marketing effort to ensure cost effectiveness. Responsible for assisting the Vice President, Hospitality Operations with the marketing of Events services. Identifies, qualifies and solicits new in-house catering business to achieve revenue goals. Monitors sales activity to ensure sales goals are met. Follows-up on sales leads, telephone inquiries and walk-ins. Assigns to sales team as appropriate. Meets with prospective clients and sells TCH events and works as a liaison between the clients and the execution team. Makes 4-6 face-to-face new business calls each month. Confirms event bookings with clients and reviews details with Hospitality Operations personnel to ensure clients’ expectations will be met. Periodically attends events to ensure functions run smooth, client needs are being met, and problems are resolved to the satisfaction of the clients and/or in coordination with client. Assigns responsibility for same to on-site TCH representative at event (e.g., Banquet Manager, Banquet Captain). Develops relationships within community to strengthen and expand customer base for sales opportunities. Maintains relationships with key clients, representatives of the business community and potential clients in order to acquire additional business. Researches competition to ensure that TCH clients in total, including caterers’ costs, are paying a competitive price; recommends pricing structures for room rental and alcohol; negotiates parking fees with valet parking companies. Understands overall market – competitor’s strengths and weaknesses, economic trends, supply and demand, etc. and knows how to sell against them. When necessary, follows up on past due accounts. Works collaboratively with other TCH departments relative to the allocation of space consistent with TCH policies and procedures.
Qualifications: Minimum 5 years event sales experience. College degree preferred but not required. Previous supervisory experience required. Some banquet experience preferred. Self-motivated and able to direct the performance of and motivate staff. Working knowledge of the procedures and detail requirements involved in the catering function. Able to ascertain clients’ needs and comply with them to ensure clients’ satisfaction. Strong selling and client service skills. Excellent verbal and written communication skills with the ability to express oneself in an articulate and effective manner.
Excellent listening skills. Strong math aptitude and understanding of budgetary and fiscal responsibility. Able to work under sometimes stressful conditions balancing multiple commitments simultaneously and meeting required deadlines while maintaining a pleasant receptive demeanor. Able to define problems and think creatively when recommending appropriate and sometimes creative solutions. Able to deal with problematic people and situations such as dissatisfied and irate clients. Computer knowledge preferred (Word, Excel) with ability to learn internal software packages.
Houseman Supervisor (Full-time, Non-Exempt)
Responsibilities: This position is hands-on and supervises the activities of the Operations staff responsible for room set-ups; cleaning of rooms; operating lights, A/V equipment, and sound systems; and ensuring the security and safety of the building. Job requires standing, sitting, stooping, bending, crawling, pulling, pushing, climbing, and lifting over 25 pounds. Operating various types of A/V equipment. Normally works 40 hours a week on a flexible work schedule which aligns with scheduled events. Occasional overtime required during special events or when short staffed.
Qualifications: Candidate will preferably have a high school degree, three years of related supervisory experience, strong customer service skills, ability to verbally express oneself in a clear manner, able to define problems and recommend solutions, be a self-motivated team player.
TCH is currently seeking substitute teachers to work in our Early Childhood Center. The Community House Early Childhood Center serves children from 6 weeks-5 years of age. The Center is open Monday-Friday from 7a.m-6 p.m.
Responsibilities: Provide assistance and support to all classrooms. Assume temporary responsibilities of a teacher in their absence. Have the willingness to care for infants, toddlers and preschoolers when needed. Ensure the health and safety of children at all times.
Qualifications: The candidate will have a minimum of 1 year experience working in a child care center or early childhood setting. Candidates must have strong knowledge of early childhood development. We are seeking a candidate who is flexible, loving and nurturing.
Banquet Servers/Prep Cooks/Dishwashers (Casual Part-time)
TCH is currently seeking candidates for multiple casual part-time positions to work less than 20 hours per week.
Responsibilities: Banquet Servers are responsible for setting tables, serving food, busing tables, preparing serving materials and other miscellaneous tasks. Prep Cooks are responsible for assisting the Kitchen Manager with the preparation of food services for scheduled events. Dishwashers ensure the cleanliness and sanitation of all cooking utensils, equipment, glassware, silverware, service ware, pots and pans. They also ensure the cleanliness of the kitchen, store dishes and utensils, and remove trash from the kitchen.
Qualifications: Previous experience is preferred for all positions. Candidates must be available evenings, weekends, and occasionally holidays.
HOW TO APPLY
- E-mail your resume, cover letter and salary requirements to email@example.com
- Visit The Community House and complete an application in person
- Fax your resume, cover letter and salary requirements to the Human Resources Department at 248.644.2476
- Mail your resume, cover letter and salary requirements to The Community House
380 S. Bates Street, Birmingham, MI 48009
The Community House is an Equal Opportunity Employer